Imagine arriving in a new city, ready to pick up your rental car, only to find the rental desk eerily abandoned. You might think about waiting for assistance or considering other transportation options. Yet, at a Hertz counter in Syracuse, New York, a more daring option appeared.
On July 20, Denver Mayor Mike Johnston and over 20 other travelers landed at the Syracuse airport, only to encounter an empty Hertz counter. Reports indicate that staff were last seen at the desk between 8:25 and 8:41 p.m., even though it was supposed to be open until 1:28 a.m.
With no staff and no automated alternatives available, some frustrated renters decided to take matters into their own hands. They began driving off in vehicles that still had the keys inside. Mayor Johnston initially drove away in the wrong car but later sorted out the misstep, according to CBS News.
This spontaneous car grab worked for a while until there were no more cars with keys left. One stranded customer had to contact the airport for help because they couldn't secure a car.
The chaos urged the airport to remind Hertz of its responsibilities. The company quickly responded with apologies and stated they took immediate action.
In summary, what started as confusion at a Hertz counter turned into an improvised free-for-all, showcasing both traveler frustration and resourcefulness. The incident highlights the vital role customer service plays in travel logistics.
